Data Deletion
How to request removal of information held by MergDesk.
Last updated: 15 October 2026
1. Request deletion
Email support@mergdesk.com with the subject Data deletion request. Include the email address associated with your MergDesk account, or identify the Instagram account/business conversation involved. Do not send passwords, access tokens, or sensitive identification documents in your first message.
2. What happens next
We will review the request, take reasonable steps to verify your relationship to the information, and explain what can be deleted. Where another business controls a conversation, we may need to coordinate with that business or direct you to it. We will respond within time limits required by applicable law.
3. Information covered
Depending on your relationship with MergDesk and the law that applies, deletion may include MergDesk profile information, connected-account records and stored access tokens, contact entries, conversation history, and associated messages. Some information may need to be retained where law requires it or for security, dispute resolution, or backup integrity, as permitted by law.
4. Disconnecting Instagram
If you connected an Instagram account, you can also review or revoke the app's access through Instagram/Meta account settings. Revoking permissions stops future authorized access through that connection but does not necessarily remove information already stored in MergDesk; email us to request deletion of stored information.
5. Questions
For access, correction, privacy, or deletion requests, contact support@mergdesk.com. See our Privacy Policy for more details.